Shipping policy
Shipping Policy
Effective Date: August 24, 2026
Thank you for shopping with Alberto Casa. We are committed to providing customers with clear information about how orders are prepared, shipped, and delivered. The following Shipping Policy applies to purchases made through our online store.
1. Shipping Availability
Alberto Casa currently offers shipping within the United States only.
We do not ship internationally. Orders requiring delivery to destinations outside the United States are not supported at this time.
All customers must provide a valid U.S. shipping address when completing an order.
2. Domestic Shipping Rates
Our current shipping options for eligible U.S. orders are:
Express Shipping — $15.00
Estimated transit time: 1–2 business days
Shipping charge: $15.00
Standard Shipping — $8.00
Estimated transit time: 3–5 business days
Shipping charge: $8.00
Free Standard Shipping — Orders $70.00 and Up
Estimated transit time: 3–5 business days
Shipping charge: FREE
Minimum qualifying order amount: $70.00
Shipping rates and available delivery options will be displayed at checkout before the customer completes the purchase.
3. Free Shipping Terms
When an eligible order reaches $70.00 or more, the customer qualifies for Free Standard Shipping.
The free shipping benefit applies exclusively to Standard Shipping. It does not convert Express Shipping into a free service.
If Express Shipping is selected, the $15.00 Express Shipping fee applies even when the order value is $70.00 or higher.
4. Order Preparation
Orders may require preparation and processing before they are transferred to the applicable shipping carrier.
Shipping estimates of 1–2 business days or 3–5 business days should not be confused with order processing time. Processing occurs before carrier transit begins.
Orders submitted on weekends or applicable holidays may begin processing on the following business day.
5. Delivery Estimates
Alberto Casa provides estimated delivery periods based on the shipping method selected at checkout.
For purposes of this policy, business days generally refer to Monday through Friday, excluding weekends and recognized holidays.
Estimated delivery times are not guaranteed. Delivery schedules may be affected by weather, carrier operations, transportation disruptions, peak-season shipping volumes, holidays, or other circumstances beyond our reasonable control.
6. Reviewing Your Shipping Information
Before placing an order, please confirm that your shipping information is accurate and complete.
Important details include the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If you discover an error after submitting your order, contact Alberto Casa as soon as possible. We will make reasonable efforts to assist with a correction before shipment, but we cannot guarantee changes after an order has entered processing or been transferred to a carrier.
7. Tracking Information
Where tracking is available, shipment details may be provided after an order has been dispatched.
Please note that tracking may not update immediately after a shipping label is generated. The carrier may need additional time to scan the package into its network.
Once tracking becomes active, customers can use the carrier's tracking information to follow the shipment's progress.
8. Carrier Delays
Occasionally, an order may take longer to arrive than originally estimated.
Delays may result from severe weather, carrier network issues, transportation interruptions, holidays, high shipment volumes, or other unforeseen circumstances.
If your order appears to be experiencing an unusual delay, please contact Alberto Casa. We will provide reasonable assistance based on the shipping and tracking information available to us.
9. Returned or Undeliverable Shipments
A package may be returned to Alberto Casa if the carrier is unable to complete delivery due to an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery issue.
If this happens, please contact us to discuss the available next steps.
Where reshipment is required because inaccurate or incomplete delivery information was submitted by the customer, additional shipping charges may apply.
10. Missing Deliveries
When carrier tracking indicates that a package has been delivered but it cannot be located, customers should first check the immediate delivery area, mailbox, porch, reception desk, or other secure locations.
We also recommend checking with household members, neighbors, building staff, or the carrier when appropriate.
If you are still unable to locate the package, contact Alberto Casa with your order details so we can review the available delivery information.
11. Shipping Damage
Please inspect your order shortly after it arrives.
If the package or merchandise has been damaged during transit, contact us promptly and retain the original packaging. Photographs showing the shipping package and affected items may be requested to help document the issue.
Any return, replacement, or refund associated with damaged merchandise may also be handled in accordance with our applicable Return & Refund Policy.
12. International Shipping Restriction
Alberto Casa does not provide international shipping.
Our shipping services are currently restricted to eligible destinations within the United States. We are unable to fulfill orders addressed to locations outside the U.S.
13. Shipping Policy Changes
Alberto Casa reserves the right to revise this Shipping Policy when necessary to reflect changes in delivery services, shipping rates, fulfillment practices, or store operations.
Any revised version will be published through our store and will apply according to its stated effective date.
Contact Information
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
Alberto Casa
Address: 49 Gorham Ave, Brookline, MA 02445, United States
Phone: 937-999-7902
Email: jackalena04@gmail.com